Questions coaches actually ask

No. The member portal is a website that works in any phone browser. If they want, they can add it to their home screen in two taps and it behaves like a native app — full screen, its own icon, works offline for the parts already loaded. There is no app store, no install, no update to chase.

Not in this version. Plans, check-ins and messages live inside M1 Fit, where every item is attached to a member record — which is precisely what stops plans going to the wrong person. WhatsApp delivery is a natural next step and the messaging layer is already built around per-member records, so it can be added without rebuilding anything.

Yes, and many coaches start that way. A member exists the moment you add them; the portal login is optional and created only when you choose. You can run every plan, measurement and check-in from the coach side and still get the full history, charts and reports.

Adding another active member is blocked with a clear message telling you the limit and the plan. Nothing is deleted and nothing breaks — you either move a finished client to “ended”, which frees a slot, or move up a plan.

You keep full read access to everything. Only changes are blocked. We are not going to lock a coach out of their clients’ medical notes over a failed card.

It is a well-established estimate (Mifflin-St Jeor) and it is deliberately conservative — capped at a 20% deficit and floored at a safe minimum so it will never hand someone a dangerously low target. It is a starting point for a qualified coach to adjust, not medical advice, and M1 Fit is not a medical device.

No. Every record is scoped to your business in the database itself, and that scoping is enforced on both reads and writes. We verify this with an automated test suite on every deployment: a second coach attempting to open one of your members gets a “not found”, not a peek.

Yes. Add coaches (full access) or staff (everything except business settings). Each member is assigned to a coach. How many seats you get depends on your plan.

Medical notes and allergies are stored on the member record and surfaced as a warning wherever you are about to act — the profile, the check-in and the message thread. Only your business can see them. Collect only what you genuinely need, and make sure your clients know what you hold.

Your database is backed up nightly and we can provide a full export of your business’s data on request. You are not locked in.

It records them — package name, amount, dates and paid status, with expiring packages flagged on your dashboard and revenue summarised in Reports. It does not take card payments on your behalf yet, so you collect however you do today.

The interface is English. You choose your currency and timezone in Settings, which is what decides your prices and what counts as “today” for plans and check-ins. Gulf and wider MENA options are all there.

Contact us and we will set up your business, your coach login and a trial. There is no self-service signup — we would rather get you configured properly and walk you through it.